Advent Calendar Shipping, Delivery, and Pickup FAQ

Posted by Carly Fielding on November 03, 2021

Thank you so much for ordering the 2021 Advent Calendar!

We know you're all excited to receive your calendars! To ensure everyone has their calendars by December 1st, we've implemented the following procedures. Whether you'll be picking your calendar up from our warehouse or have arranged for it to be sent to your doorstep, this blog contains all the information you need to know about when you should expect your Advent Calendar.

If you have any follow-up questions, please send us an email with your name, order number, and question. We will be happy to assist you!

Thank you so much for your support!
- The Sugar Cube Team

If your Advent Calendar is getting shipped outside of Calgary and Surrounding Area...

If you chose SHIPPING and are located outside Calgary and the Surrounding area, your order will leave our warehouse between November 1st and 15th. A tracking code will be sent via email once your package has been shipped.

If you have not received a tracking email by November 16th, please send an email to candy@sugarcubeyyc.com with your name and order number.

If your Advent Calendar is getting delivered in Calgary and Surrounding Area...

If you chose DELIVERY in Calgary, Airdrie, Chestermere, Cochrane, or Okotoks, your order will go out between November 16th and 30th (not necessarily on your requested delivery date). If you're not home, we will safely leave your order on your doorstep.

If you will be out of town during any of those dates, please send us an email with your name and order number.

If you are picking up your Advent Calendar...

If you chose local PICKUP, we will have your order ready for you to pick up between November 16th and 30th. You will get an email letting you know when your order can be picked up - then you can swing by any weekday after that to pickup.

Please do not come to our warehouse until you have received your email with pickup instructions!

We are offering EXTENDED HOLIDAY PICKUP HOURS between November 16th to December 23rd. You can now pick up Monday through Friday, between 10am and 4pm. If you're unable to pick up between those hours, please send us an email with your name and order number and we will make sure to offer some evening hours.

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